Since 2003 HSPI has been supporting its customers in designing new processes and redesigning existing ones, ensuring alignment with the organizational model, and maximizing the benefits brought by emerging technologies, while keeping process compliance with international “best practices”, using an increasingly “data driven” approach.
Continuous process monitoring & improvement across different industry and government sectors.
HSPI is Apromore’s strategic partner and its exclusive implementation provider in Italy.
Business Process Management
Predictive Process Monitoring
Energy & Utilities
Business Process Management (BPM) studies the functioning of an organization, with the aim of ensuring consistency with business objectives and bringing out opportunities for improvement. Typical examples of improvement objectives are the reduction of costs, the reduction of execution times and error rates, but also the achievement of competitive advantages through innovation. Improvement initiatives can be one-off or continuous in nature; they can be incremental or radical. It is important to emphasize that BPM does not aim to improve individual activities, but to manage end-to-end processes, hence entire chains of events, activities and decisions that ultimately add value to an organization and its customers. In over 15 years of consultancy practice, we have assisted more than 100 organizations in achieving their strategic objectives via the application of process-driven approaches and techniques.
An emerging area of process mining in which HSPI has been specializing is that of Predictive process monitoring. This area exploits historical process execution logs to provide forecasts on the execution of open process cases. By combining techniques from machine learnings with those for the analysis of business processes, it is possible to relate predictions to different aspects ofa process, such as activities, paths, execution times, and the occurrence of new cases. These predictions enable operational managers and staff to anticipate performance problems or compliance violations. Recently, we have supported several customers in the design and development of custom predictive process monitoring dashboards to support their day-to-day operations in sectors such as logistics, banking and insurance.
Process Mining is a family of techniques for analyzing performance and compliance of business processes based on logs recorded during the execution of process activities. Process Mining techniques complement tactical dashboarding. While tactical dashboards allow managers and analysts to get an overall picture of the state of health of a process, Process Mining techniques allow them to dig deeper. Specifically, these techniques help to understand the process and analyze the performance of a process up to level of individual activities, resources and handoff of work. At HSPI, we have a long-standing experience in the application of a wide range of process mining capabilities for automated process discovery, performance analysis, variant analysis and conformance checking. By using process mining techniques, we have effectively supported a large number of Italian organizations in their digital transformation and operation excellence journeys.
Process automation has recently gaining widespread adoption thanks to the combination of end-to-end process automation technologies with task-level automation solutions brought by Robotic Process Automation (RPA). Process automation leads to improvements in operational efficiency and compliance, when used in light of process redesign efforts. We accompany our customers throughout their BPM journey, from the identification of automation opportunities at the process and task levels, using process mining techniques when data is available, through to the desing of the process automation solution, its implementation and roll out to production.
Process Simulation allows analysts to understand the impact of individual factors on process performance, considering different “what if…” scenarios. To analyze the expected process performance against different possible scenarios, we apply state-of-the-art process simulation techniques based on discrete events processing and dynamic modeling, which allow us to consider different factors at play, such as process variants, differences in products, types of resources, their capabilities and availability. We often use process simulation as a follow-up approach from the results obtained from our process mining- based analysis.
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HSPI SpA is subject to the direction and coordination of Laserline SpA
HSPI SpA is an accredited training institution (ATO e AEO) da APMG International, PEOPLECERT e IREB for courses ITIL®, PRINCE2®, COBIT5®, MoP®, PRINCE2 Agile®, AgilePM®, DevOps® e CPRE®. ITIL®, PRINCE2®, PRINCE2 Agile® and MoP® are registered trade marks of AXELOS Limited. CobiT® is a Registered Trademark of the Information Systems Audit and Control Association. DevOps® is a Registered Trademark of the DevOps Institute . AgilePM® is a registered trademark of Agile Business Consortium Limited
“Passion for Innovation conference” organizzato da Italian Banking Association (ABI Lab), nella sezione dedicata al Process Mining
Our numbers on BPM Courses
Since 2013, HSPI has been partnering with leading universities in the areas of Business Process Management (BPM) and Process Mining, such as Queensland University of Technology (QUT) and The University of Melbourne. HSPI has spearheaded corporate education in BPM and Process Mining in Italy, offering specialized training courses based on recognized certification programs, such as CBPA® (Certified Business Process Associate - ABPMP). All HSPI courses are continuously reviewed and aligned with state-of-the-art developments in BPM and process mining research, as part of HSPI’s Quality Management System (HSPI is ISO 9001:2015 certified - IAF 33, 35, 37).
Thanks to the partnership with The University of Melbourne, HSPI was the first Italian company to adopt a process mining-driven approach in its consultancy practice, which combines Data Mining and Artificial Intelligence techniques within an overarching BPM framework.
Since 2013, HSPI has delivered:
17 HSPI consultants aere CBPA certified. In addition, all our junior resources have undertaken training in BPM to increase their level of literacy in this area.
The experience in implementing IT Governance practices has enabled HSPI to design and deliver advanced training courses and masters in collaboration with prestigious academic Institutions such as:
Bologna Business School: in 2021, the 10th edition of “IT Governance and Management” Open Program will be delivered, which targets CIOs, CFOs and other key IT roles in today’s
LUISS Business School: EMIT (Executive Program in Digital Innovation & Governance) will be run for the 11th edition in 2021. This program includes 45 days of learning activities, with four days completely dedicated to Business Process Management and Process Mining, leading to the ABPMP CBPA certification.
7BPM modules within Master EMIT of LUISS Business School’s EMIT program, for a total of 28 training days in BPM and Process Mining, involving a total of 112 participants to date, including CIOs, HR Directors and other key roles in large Italian organizations (i.e. ACI, SOGEI, ACEA, TRENITALIA, POSTE ITALIANE, BANCA D’ITALIA, INAIL, VATICANO, …).
10 BPM courses to specific customers or on public calendar, for a total of 30 training days, involving 109 participants to date, including 56 HSPI consultants and 53 external participants